AWS WorkSpaces – Troubleshooting When a WorkSpace Is Not Responding

AWS WorkSpaces – Troubleshooting When a WorkSpace Is Not Responding

Purpose:
This guide outlines the recommended steps to resolve when an AWS WorkSpace becomes unresponsive for a user.

—————

Step 1: Check WorkSpaces Status in AWS Console

1. Log in to AWS Console.

2. Navigate to WorkSpaces → WorkSpaces.

3. Locate the affected user and check the current status:

– If the WorkSpace is stopped, start it.

– If the WorkSpace shows running but the user cannot connect, continue to the next step.

Step 2: Reboot the WorkSpace (Recommended first action)

1. Select the WorkSpace.

2. Click Actions → Reboot WorkSpace.

Rebooting is similar to restarting a physical computer. This does not affect user data.

Step 3: Stop and Start the WorkSpace

This refreshes the network interfaces and services.

1. Select the WorkSpace.

2. Click Actions → Stop WorkSpace.

3. Once fully stopped, choose Actions → Start WorkSpace.

Step 4: Rebuild the WorkSpace

Rebuild recreates the OS using the original bundle image while preserving user data stored in: - The D drive - The user profile

Installed apps may need to be reinstalled after a rebuild.

Steps: 1. Select the WorkSpace. 2. Click Actions → Rebuild WorkSpace.

Step 5: Restore (If enabled)

Restores to the latest snapshot of the WorkSpace image. Faster than a rebuild depending on configuration.

Steps: 1. Select the WorkSpace. 2. Click Actions → Restore WorkSpace.

Step 6: Recreate the WorkSpace (Last resort)

Only perform this step if all other options fail.

1. Back up any data if possible.

2. Delete and re-provision the WorkSpace.

Optional: User Side Troubleshooting

Have the user try: - Restarting their local device. - Switching between WSP and PCoIP protocols in the WorkSpaces client. - Ensuring no firewall is blocking required WorkSpaces ports (4172 for PCoIP or 4195 for WSP).

Quick Action Summary

1. Reboot

2. Stop and Start

3. Rebuild

4. Restore

5. Recreate

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