Email - Errors & Issues
Troubleshooting When the Archive Folder Suddenly Disappears in Microsoft 365 (Outlook and Outlook Web App)
Overview If a user’s Archive folder was previously visible and has suddenly disappeared, this usually indicates a sync issue, view corruption, or a temporary Exchange Online provisioning or caching problem. This guide outlines the recommended ...
How to Clear Outlook Cache to Fix Sync Issues
Clearing the Outlook cache can fix problems like missing emails or sync delays. ————— Step 1: Close Outlook • Make sure Outlook is completely closed. ————— Step 2: Delete Cache Files (Windows) 1. Press Windows Key + R and type: ...
Fixing Outlook Search When It’s Not Finding Emails
If Outlook search is not returning results, follow these steps. ————— Step 1: Update Outlook 1. Go to File > Office Account > Update Options > Update Now. 2. Install any available updates. ————— Step 2: Rebuild the Search Index (Windows) 1. Go to ...
Common issues with Exchange Email and how to resolve
Common Microsoft 365 / Exchange Email Errors and How to Fix Them This guide outlines some of the most common issues you may encounter when using Microsoft 365 or Exchange email in Outlook or on mobile devices, along with suggested solutions. ————— 1. ...
Outlook Error "5objp" when setting up email on Outlook App
Follow these steps if you are having trouble signing into Outlook with your Microsoft 365 account: ————— Step 1: Start with the onmicrosoft.com Address • First, try signing in using the @myorg.onmicrosoft.com format email address. – Example: ...