What to Do If You Get “Product Deactivated” in Microsoft 365

What to Do If You Get “Product Deactivated” in Microsoft 365

If Office apps display “Product Deactivated,” your subscription or activation needs attention.

—————

Step 1: Verify Your Subscription

1. Go to www.office.com.

2. Sign in with your Microsoft 365 account.

3. Confirm your subscription is active.

—————

Step 2: Sign Out and Back In

1. Open any Office app.

2. Go to File > Account.

3. Sign out and then sign back in with your Microsoft 365 account.

—————

Step 3: Reactivate

1. In the same Account window, click Reactivate if prompted.

2. Follow the on‑screen steps.

✅ This usually resolves the issue if your subscription is valid.

    • Related Articles

    • Fixing Office Apps That Won’t Open or Keep Crashing

      If Word, Excel, or another Office app will not open or keeps crashing, try the following steps. ————— Step 1: Restart Your Computer • A simple restart often clears temporary issues. ————— Step 2: Update Office 1. Open any Office app. 2. Click File > ...

    • How to Repair an Office Installation in Windows

      If your Office apps are not working correctly, you can repair the installation. ————— Step 1: Open Programs and Features 1. Press Windows Key + R, type appwiz.cpl, and press Enter. 2. Locate Microsoft 365 Apps in the list. ————— Step 2: Run Repair 1. ...

    • How to Insert and Use Add-Ins in Office Apps

      Add-ins extend the functionality of Word, Excel, and Outlook by adding new tools. ————— Step 1: Open the Add-ins Store 1. In Word, Excel, or Outlook, go to the Insert tab. 2. Click Get Add-ins (or Store). ————— Step 2: Browse and Install 1. Search ...

    • How to install Office Apps (365) to your Windows or Mac computer

      How to Download and Install Microsoft 365 Office Apps (Windows and Mac) This guide will walk you through downloading and installing the Microsoft 365 Office apps, including Word, Excel, PowerPoint, Outlook, and more. The steps are nearly the same for ...

    • How to Share and Co-Edit Files in Microsoft Teams

      Microsoft Teams integrates with Office apps to make file sharing and collaboration easy. ————— Step 1: Share a File in Teams 1. Go to a chat or channel in Teams. 2. Click the Attach (paperclip) icon. 3. Upload a file from your computer or OneDrive. ...

    • Popular Articles

    • How to add your Microsoft 365 Email on an iPhone using the Outlook app

      How to Set Up Microsoft 365 Email on Your iPhone Using Outlook This guide will walk you through downloading the Outlook app and adding your Microsoft 365 email account on your iPhone. ————— Step 1: Download the Outlook App 1. Open the App Store on ...

    • Outlook Error "5objp" when setting up email on Outlook App

      Follow these steps if you are having trouble signing into Outlook with your Microsoft 365 account: ————— Step 1: Start with the onmicrosoft.com Address • First, try signing in using the @myorg.onmicrosoft.com format email address. – Example: ...

    • How to update your credit card on file

      Do you need to update your credit card on file within the Twilight I.T. Customer Portal? Here is what you need to do... Step 1: Log into the portal at https://portal.twilightit.com Step 2: Click on BILLING in the top menu. Step 3: Click on PAYMENT ...

    • How to view or download invoices on your account

      Here is the process of viewing and/or downloading invoices on your account with Twilight I.T. Step 1: Log into the client portal at https://portal.twilightit.com Step 2: Click on the BILLING menu Step 3: From here you can view all your invoices. If ...

    • How to add your Microsoft 365 Email on an Android phone using the Outlook app

      How to Set Up Microsoft 365 Email on Your Android Phone Using Outlook This guide will walk you through downloading the Outlook app and adding your Microsoft 365 email account on your Android device. ————— Step 1: Download the Outlook App 1. Open the ...